FREQUENTLY ASKED QUESTIONS
Quick Navigation
- Payment Questions
- Orders & Production
- Shipping Information
- Returns & Defects
- Refunds & Replacements
- Sales & Promotions
- Contact & Support
Payment Questions
What payment methods are accepted?
We accept payments exclusively through PayPal. You can use your PayPal balance, linked bank account, or debit/credit cards through PayPal’s guest checkout. For more details, see our payment information page.
Can I pay with a debit or credit card without a PayPal account?
Yes, you can pay with any major credit or debit card without creating a PayPal account. At checkout, simply select the “Pay with Debit or Credit Card” option.
When is my payment charged?
Your payment is processed immediately when you complete your order. You’ll see a temporary authorization that typically converts to a final charge within 1-3 business days as your order enters production.
What should I do if my PayPal payment fails?
If your payment doesn’t go through:
- Double-check your payment information
- Contact your bank to ensure no restrictions are in place
- Try using a different payment method through PayPal
- If you continue having issues, contact our support team for assistance
Orders & Production
What does “made-to-order” mean?
Every item we sell is created specifically for your order after you check out. This means:
- We don’t keep pre-made inventory
- Production begins only after your payment is processed
- Each product is printed and assembled just for you
This approach allows us to offer unique designs while minimizing waste.
When does production start?
Your order enters production within 1-2 business days after purchase. This is why it’s important to review your order details carefully before completing your purchase.
Can I cancel or modify my order after checkout?
You can request changes or cancellation within 24 hours of placing your order. After that window, your order enters production and can no longer be modified or canceled.
Why can’t orders be changed once production starts?
Because we create each item specifically for your order, production begins quickly to ensure timely delivery. Once your design is printed and production starts, we can’t make changes or stop the process. This is why we encourage careful review before checkout.
Shipping Information
Where do you ship?
We currently ship to all addresses within the United States, including APO/FPO addresses and U.S. territories. For complete shipping details, visit our shipping information page.
How long does order processing take?
Most orders are processed and ready to ship within 1-2 business days. During busy periods, processing may take slightly longer, but we’ll keep you updated on your order status.
How long does shipping take?
Once your order ships, transit time is typically 4-7 business days. Most customers receive their orders within 5-9 business days from when they place their order.
Which carriers do you use?
We ship with major carriers including USPS, UPS, and FedEx, selecting the best option based on your location and order size.
When will I receive my tracking number?
You’ll receive a shipping confirmation email with your tracking number within 24-48 hours after your order ships. You can also check your order status anytime on our order tracking page.
Can I change my shipping address after placing an order?
You can request address changes within 24 hours of purchase. After your order enters production, we unfortunately can’t guarantee address changes will be possible, as your order may already be in transit to the original address.
Returns & Defects
What items are eligible for return or refund?
We accept returns only for items with:
- Printing errors or defects
- Damage that occurred during production or shipping
- Incorrect items shipped due to our mistake
- Change of mind or personal preference.
For complete details on what qualifies, please see our returns and refunds policy.
What is considered a defective or incorrect item?
A defective item has:
- Printing mistakes (blurry, misaligned, or wrong design)
- Manufacturing flaws (seams, fabric issues, or printing errors)
- Physical damage that occurred before delivery
An incorrect item is when we’ve shipped something different from what you ordered.
Are returns accepted for wrong size or design choice?
No, because all items are made to order based on your specific selections, we can’t accept returns for size choices, color selections, or design preferences. We recommend carefully reviewing our size charts and product previews before ordering.
How long do I have to report a defective or incorrect item?
Please contact us within 60 business days of delivery to report any issues with your order. This gives us time to investigate and resolve the problem promptly.
What information is required to submit a return request?
To process your return request efficiently, we’ll need:
- Your order number
- Clear photos showing the issue
- A description of the problem
- Your preferred resolution (refund or replacement)
Do I need to return the defective item?
In most cases, yes. If your return is approved, we’ll provide specific instructions. For some issues, we may be able to offer a replacement without requiring a return.
Refunds & Replacements
Do you offer exchanges?
We don’t offer exchanges for size or design changes. If you receive a defective item, we’ll work with you to either replace it or issue a refund, depending on availability and the nature of the issue.
How are refunds processed?
Approved refunds are issued to your original PayPal payment method. The processing time depends on your payment provider, but most refunds are completed within 3-7 business days after approval.
How long does it take to receive a refund?
Once approved, refunds typically process within 3-7 business days. The time it takes for funds to appear in your account depends on your bank or payment provider.
Are shipping fees refundable?
Shipping fees are only refunded if the entire order is returned due to our error (such as shipping the wrong items).
What happens if my refund is delayed?
If you haven’t received your refund after 7 business days:
- First check with your bank or PayPal account
- Verify the refund wasn’t sent to an alternative payment method
- If you still need help, contact our support team with your order number
Sales & Promotions
Are sale or promotional items refundable?
Sale and promotional items follow the same return policy as our regular-priced items. Refunds or replacements are only offered for verified defective items or fulfillment errors
Contact & Support
How can I contact customer support?
The best way to reach us is by email at support@jaydiz.com. We typically respond to inquiries within one business day.
What information should I include when contacting support?
To help us assist you quickly, please include:
- Your order number (if applicable)
- A clear description of your issue
- Any relevant photos (especially for product issues)
- Your preferred resolution
What are your business hours?
Our support team monitors emails during standard business hours, Monday through Friday. We strive to respond to all inquiries within one business day.