Customer Help
Our happiness team is always here to assist.
This page is designed for customers who have already placed an order with Jaydiz. You’ll find straightforward guidance on tracking your order, understanding production, shipping updates, payment questions, defects, and more. Our aim is to answer common questions so you can feel confident about your purchase.
Quick Navigation
- Order Tracking & Order Status
- Production & Processing
- Shipping & Delivery Help
- Payment Issues & Checkout Help
- Returns, Defects & Refund Process
- Common Scenarios
- When to Contact Customer Support
Order Tracking & Order Status
To view your order status, go to our Order Tracking page and enter your order number and email.
You’ll receive email notifications as your order moves forward: payment confirmed, in production, and shipped.
Typical statuses:
- Payment Confirmed – Ready for production
- In Production – Your item is being printed and prepared
- Shipped – On its way with the carrier
Tracking information activates within 24–48 hours after shipping. If there’s no update after a few days, it’s often just a carrier scanning delay.
Production & Processing
All items are made to order—printed and prepared fresh after your payment is confirmed. This ensures the best possible quality for your custom apparel.
Processing takes 1–2 business days. Production starts shortly afterward, so changes or cancellations aren’t possible once that step begins.
If you notice something that needs updating, contact us as soon as possible—we can only assist before production starts.
Shipping & Delivery Help
We ship exclusively within the United States. Complete details are in our Shipping Policy.
Estimated total delivery time is 5–9 business days from order placement (1–2 days processing + 4–7 days transit).
If your order seems delayed, check the tracking link first. Weather, holidays, or high carrier volume can add a few days.
If tracking shows “delivered” but you haven’t received it:
- Check your porch, mailbox, garage, or with neighbors/family.
- Contact the carrier directly using your tracking number.
- If it’s still missing, email us—we’ll help investigate.
Payment Issues & Checkout Help
We process all payments through PayPal. You can use your PayPal balance, linked bank account, or debit/credit card via Guest Checkout (no PayPal account required). See our Payment Policy for more.
If a payment doesn’t go through, try again or use another funding source in PayPal.
Pending or duplicate charges are usually temporary authorizations. They typically resolve on their own—check with PayPal or your bank first, then let us know if needed.
Returns, Defects & Refund Process
If there’s a printing error, damage from fulfillment, or we shipped the wrong item, we’ll resolve it with a replacement or refund after review.
To report a potential issue:
- Email us with your order number, clear photos, and a description.
- We’ll review promptly and guide you on next steps.
We do not accept returns for size/color selection, change of mind, or personal preference due to the custom nature of our products. Full eligibility details are in our Returns & Refund Policy.
Common Scenarios
If I entered the wrong address: Contact us right away with your order number. We can correct it only before production and shipping begin.
If my package is delayed: Check tracking for the latest status. If it’s much later than expected, email us and we’ll look into it.
If I received the wrong or defective item: Email photos and details within 60 business days of delivery. We’ll review and follow our policy.
If tracking hasn’t updated: Allow 24–48 hours after the shipping email. If no progress after several days, let us know.
When to Contact Customer Support
If you can’t find the answer here or need personalized help, we’re ready to assist.
Email us at support@jaydiz.com. Please include your order number and any relevant details (photos are helpful for product concerns).
We respond within 1 business day, Monday through Friday during business hours.
Last updated: January 2026