RETURN POLICY
Quick Navigation
- 1. Overview of Return & Refund Policy
- 2. Eligible Returns (What qualifies)
- 3. Non-Returnable Items
- 4. How to Request a Return
- 5. Damaged or Incorrect Items
- 6. Replacements and Exchanges Policy
- 7. Refund Processing & Method
- 8. Shipping Costs & Responsibility
- 9. Late or Missing Refunds
- 10. Abuse & Policy Misuse Protection
- 11. Relationship to Shipping Policy
- 12. Contact Information
1. Overview of Return & Refund Policy
At Jaydiz, we specialize in made-to-order apparel. This means your item is produced specifically for you only after your payment is completed. Because each product is custom-made, our policy is designed to address fulfillment errors while maintaining our commitment to unique, on-demand production.
Order Modifications & Cancellations: You have 24 hours from the time of purchase to modify or cancel your order. Once this window passes and the order enters production, it cannot be changed or canceled.
2. Eligible Returns (What qualifies)
We accept returns and refund requests strictly for verified “Major Defects.” A Major Defect is defined as:
- Clear printing errors or design mistakes caused by the manufacturer.
- Physically damaged or defective products (e.g., holes, torn fabric).
- Incorrect items, colors, or sizes shipped that do not match your order confirmation.
Requests must be made within our 60 days return eligibility window following delivery.
3. Non-Returnable Items
Due to the customized nature of our products and for hygiene reasons, we cannot accept returns or offer refunds for:
- Incorrect size selection by the customer (please consult our size charts before ordering).
- Wrong color or design chosen at the time of purchase.
- Change of mind or personal preference.
- Failure to review the product preview or customer-provided data errors.
- Items purchased during sales or promotions (unless a verified manufacturing defect is confirmed).
4. How to Request a Return
If you encounter a Major Defect, please follow these steps to initiate a review:
- Contact Support: Email us at support@jaydiz.com within 60 business days of delivery.
- Provide Details: Include your order number and a clear description of the issue.
- Attach Evidence: Provide high-quality photos showing the defect or the incorrect item.
Once submitted, our team will review your request and respond within 1 business day. All refunds or replacements must be explicitly approved by our support team first. If an item is sent back without prior approval, we are not responsible for any loss or additional costs.
5. Damaged or Incorrect Items
Please inspect your package immediately upon arrival. If you receive a damaged or incorrect item, you must report this to us within 60 business days of delivery. Timely reporting allows us to address the issue with our production team and provide a resolution as quickly as possible.
6. Replacements and Exchanges Policy
We do not offer standard exchanges for different sizes or colors. However, for any verified quality issues or fulfillment errors, we provide a free replacement of the original item. In most approved cases, you do not need to return the defective item to us once the defect is confirmed via photo evidence.
7. Refund Processing & Method
If a refund is approved by our team:
- The refund will be issued to your original method of payment. For details on payment handling, please see our Payment Policy.
- Once approved, please allow 3–7 business days for the credit to appear on your statement, depending on your financial institution.
8. Shipping Costs & Responsibility
Jaydiz provides free replacements for verified defects or shipping errors. If a physical return is requested by our support team for inspection, the customer may be responsible for return shipping costs. Please note that original shipping fees are non-refundable.
9. Late or Missing Refunds
If you haven’t received an approved refund within 7 business days:
- Check your bank account again.
- Contact your credit card company or bank; it may take some time before the refund is officially posted to your account.
- If you have done this and still have not received your refund, please contact us at support@jaydiz.com.
10. Abuse & Policy Misuse Protection
To ensure we can continue providing high-quality custom apparel at fair prices, we monitor return activity. We reserve the right to limit or refuse service to customers who demonstrate a pattern of policy abuse, fraudulent claims, or excessive return requests.
11. Relationship to Shipping Policy
This Return & Refund Policy acts as the primary source of truth for all post-delivery issues. For information regarding shipping zones, transit times, or tracking your order, please visit our Shipping Policy and Order Tracking pages.
12. Contact Information
If you have questions about your order or need assistance with a product issue, our team is here to help. We respond to all inquiries within 1 business day.
Store Name: Jaydiz
Store Address: 1700 Post Oak Blvd, Houston, TX 77056, United States
Store Email: support@jaydiz.com